Shutting down your phone and talking frankly could be the key to growing your practice. Here’s why.
Read MoreA lot of firms worry about having partners run their client feedback. You shouldn’t be one of them.
Read MoreHave you ever noticed your fee earners are reluctant to do client feedback? Here’s why.
Read MoreThe value of client feedback to professional services firms is well documented. And yet, so many professionals let their fears about client feedback hold them back from doing it properly. If you’re one of them, read on...
Read MoreAsking for client feedback can seem confronting. In fact, many, if not most of us, would prefer not to know at all rather than be faced with the reality that a client didn’t like our service. But there are so many reasons to ask your clients what they think of you.
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