Receiving patchy, or inconsistent, feedback isn't necessarily a bad thing. In fact, it can reveal some important insights about the way your firm functions and what you need to do to grow.

Client ListeningSue-Ella Prodonovich13 October 2017Prodonovich AdvisoryAccountants, Client Listening, How to, Lawyers, Mixed, Negative

How (and Why) to Set Your Clients to Autopilot

If you want to gain market share from your competitors, don’t rush into a brand overhaul. Ask your clients what they think of you instead.

Client Listening, Business Development IdeasSue-Ella Prodonovich31 May 2017Accounting Firms, Client Feedback, Client Listening, Law Firms, Legal Marketing Association

7 Tactics for Taking Market Share

In January I tuned in to BTI Consulting’s annual webinar on the Market Outlook and Client Service Review of US Law Firms. There were some very practical insights relevant to all professional service providers, including 7 tactics for taking market share. Here are my highlights:

Business Development Ideas, Client Listening, Practice Management IdeasSue-Ella Prodonovich16 February 2017Business Development, Client Listening, Market Share

The Cheat's Guide to Starting a Client Listening Program

An effective client listening program is one of the most valuable tools in any firm’s competitive armoury. If you’ve been thinking of developing a client listening program but don’t know where to start, you’re not alone.

Client ListeningSue-Ella Prodonovich23 February 2016Prodonovich AdvisoryBusiness Development, Client Feedback, Client Listening, How to guide, How to