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ALPMA: Client Feedback and Client Listening

  • Macquarie Bank, Ground Floor Conference Room 235 Saint Georges Terrace Perth, WA, 6000 Australia (map)

Event overview

While we know how important client feedback is to a practice actually getting a program underway can prove a little difficult. There’s often questions about when, who, how often, what to ask, and what to do with feedback. 

In this session Sue-Ella will respond to these frequently asked questions (and any other thorny issues raised on the day) and provide practical proven solutions which can be executed by any sized legal practice . 

This discussion will be relevant to:

  1. Practice and Operational Managers

  2. Managing Partners and Managing Principals

  3. Professionals charged with client engagement in their firm

Event details:

  • Date: Tuesday, 9 October 2018

  • Time: 12:30pm - 2:00pm (AWST)

  • Location: Macquarie Bank, Ground Floor Conference Room, 235 St Georges Terrace Perth

  • Cost: ALPMA members: Free (login to website to register) | ALPMA Associates: $49.50 inc. GST | Non Members*: $99.00 inc. GST *Non Members must be eligible to join ALPMA

To register, click here.


ALPMA is the peak Australasian professional membership association for legal practice managers and leaders. Our members include practice managers, senior executives, specialist managers (like HR, Marketing & Finance), Managing Partners, lawyers with management roles and sole practitioners. Everything we do is designed to deliver on our promise to members.