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DIFFICULT CONVERSATIONS - THE LAW SOCIETY OF NSW

In this session Sue-Ella will discuss conversations that are often cited by lawyers as being ‘difficult’.  She will look at why these are challenging and discuss tools for effective engagement.  In particular the session will cover:

  • An introduction to communication styles and how to adapt.
  • Re-framing situations and why ‘difficult’ can be good.
  • Tactics for effective engagement (and reducing stress)
  • Getting a difficult conversation started