Prodonovich Advisory | Business Development | Marketing | Law Firms | Accounting Firms

Client Feedback & Client Listening

Our principal, Sue-Ella Prodonovich is accredited in the Net Promoter Score™ Methodology one of the most recognised and effective methods for measuring client satisfaction.

 
Client feedback

Client Feedback & Client Listening

Effective client feedback or client listening is worth its weight in gold.

 
 

That’s because rich client data can give you raw insights into how your professional services firm is performing on both a transactional and relationship basis, revealing what’s working and where you need to improve.

In 2012, our principal, Sue-Ella Prodonovich attended an intensive program in London to become accredited in the Net Promoter Score™ Methodology: one of the most recognised and effective methods for measuring client loyalty.

We can:

  • Collect and analyse client feedback using a range of methods including telephone, face-to-face and online interview
  • Carry out relationship and transactional reviews of your client base and act as the voice of client so you know exactly how they’re thinking
  • Help you understand key client insights and analyse how they’re impacting on your business development
  • Show your firm how to ‘close the loop’ with clients, so that their insights inform your business plans, client experience management and client journey mapping.

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Contact us to find out how we can help your firm.

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