Client feedback

One thing successful professional services firms often have in common is an effective client listening program. That’s because rich client data can give you raw insights into how you firm is performing on both a transactional and relationship basis, revealing what’s working and where you need to improve.

Our principal, Sue-Ella Prodonovich is accredited in the Net Promoter Score™ Methodology one of the most recognised and effective methods for measuring client satisfaction.

Prodonovich Advisory can:

      collect and analyse client feedback using a range of methods including telephone, face-to-face and online interviews

      help you understand key client insights and analyse how they’re impacting on your business development

      show your firm how to ‘close the loop’ with clients, so that their insights inform your business plans, client experience management and client journey mapping.

Contact us to find out how we can help your firm.